General FAQ

  • The first clean is often a deep clean because it sets the foundation for ongoing maintenance cleaning. During the initial deep clean, all areas of the property are thoroughly cleaned, including those that may have been neglected or hard to reach. This deep cleaning process ensures that dirt, grime, and bacteria are effectively removed, providing a fresh start for regular cleaning routines. Additionally, addressing any accumulated dirt or debris during the initial deep clean helps maintain a higher standard of cleanliness going forward.

  • Yes, our cleaners are thoroughly trained and fully insured for your peace of mind.

  • Deep cleaning is a comprehensive and thorough cleaning process that goes beyond regular maintenance cleaning. It involves cleaning hard-to-reach areas, removing built-up grime, disinfecting surfaces, and addressing neglected areas. Deep cleaning is necessary to maintain a healthy and hygienic environment, remove allergens and pathogens, and restore the cleanliness and freshness of a space. It helps eliminate hidden dirt and bacteria, improving indoor air quality and creating a more pleasant and sanitized living or working environment.

  • Our residential cleaning services cover everything from regular maintenance cleaning to deep cleaning for move-ins, move-outs, or special occasions, helping homeowners maintain a clean and comfortable living space.

  • We bring all the necessary supplies for the service, but you're welcome to request the use of your preferred products if desired

  • Don’t hesitate to reach out via email or call/text

Move In/out Cleaning FAQ

  • Move-in/move-out cleaning is a specialized service designed to thoroughly clean a residential property before new tenants move in or after existing tenants move out. It involves deep cleaning of all areas, including kitchens, bathrooms, living spaces, and bedrooms.

  • Our move-in/move-out cleaning service includes cleaning and sanitizing all surfaces, wiping down cabinets and appliances, cleaning inside and outside of appliances, scrubbing bathrooms, vacuuming and mopping floors, dusting all surfaces in every room.

  • We recommend scheduling your move-in/move-out cleaning as far in advance as possible to ensure availability. However, we understand that circumstances may require last-minute bookings, and we will do our best to accommodate your needs.

  • It is not necessary for you to be present during the cleaning. You can provide us with access to the property, and we will take care of the rest.

Commercial Office Cleaning & Janitorial

  • Offices

    Corporate facilities

    Financial institutions & Banks

    Gyms & Fitness centers

    Apartment Complexes

  • Yes, we understand that every business has unique cleaning needs and preferences. That's why we offer customized cleaning plans tailored to meet the specific requirements of each client. Our experienced team works closely with you to assess your facility, understand your priorities, and create a cleaning plan that aligns with your schedule and budget.

    Whether you require daily, weekly, bi-weekly, or monthly cleaning services, we can accommodate your needs. We also offer a wide range of cleaning tasks, including general surface cleaning, floor care, restroom sanitation, window cleaning, and more. Additionally, we can incorporate special requests or focus areas into your cleaning plan to ensure that every aspect of your facility receives the attention it deserves.

  • Supervision and Accountability: Our cleaning teams are supervised by experienced managers who oversee their work and ensure that security protocols are followed rigorously. We maintain strict accountability standards to ensure that all tasks are completed to the highest standards and that any security concerns are addressed promptly.

    Restricted Access: We limit access to your premises to only authorized personnel during cleaning. Our staff are trained to respect designated areas and to avoid accessing areas where they are not permitted.

    Secure Key Management: If you provide us with keys or access codes to your premises, we have strict key management protocols in place to ensure their security. Keys are stored securely when not in use and are only issued to authorized personnel.

    By implementing these security measures, we strive to provide our clients with peace of mind knowing that their premises and confidential information are in safe hands during cleaning.

  • Our resolution process begins with open communication, where clients are encouraged to voice any concerns they have regarding our cleaning services.

    We promptly investigate and develop a resolution plan tailored to address the specific issue at hand, whether it's scheduling a follow-up cleaning, providing additional training to our staff, or implementing corrective measures.

    Throughout the process, we maintain transparent communication with the client, providing regular updates on the status of their complaint and ensuring their satisfaction with the resolution outcome.